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Vacancies - Customer Service Agent

Vacancies - Customer Service Agent


Job Description

Position: Customer Service Agent(X2)

Location: Walvis Bay

Reporting: Office Administrator

Customer Service Agents are the first point of contact for PST customers and are responsible for answering any customer enquiries through chat, phone, email and Social Media.

Key Responsibilities

  • Respond promptly and effectively to incoming customer enquiries through various channels including: live chat, phone, email and social media. 
  • Proactively engage with customers on the website through outbound calling and / or live chat when required. 
  • Build and develop customer relationships 
  • Ensure that more complex customer issues are followed up and resolved in a timely manner. 
  • Feedback recurring customer issues to Supervisor. 
  • Contribute to the on-going development and improvement of the PST customer experience. 
  • Support implementation of new products, process and policies. 
  • Contribute towards successful achievement of customer service as well as your own individual productivity, and agent satisfaction targets. 
  • Achieve a high level of first time resolution for all customer contacts. 
  • Respond and action requests from the management team. 

Skills and qualities

  • Excellent verbal and written English
  • Excellent typing skills – speed and accuracy & computer literacy  
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
  • Flexible approach to working in a dynamic and often hectic environment, able to multitask
  • High level of customer service orientation, with a proven ability to see problems through to their resolution 

Entry requirements

  • Customer service experience 
  • Sport betting or other gaming experience
  • Experience of using Microsoft Word, Excel and the internet
  • A passion for sports
  • Shows initiative, suggesting ways to improve the PST customer experience

Applications to be submitted via email: Closing date 25th January 2018

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